An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at hello@patternbeauty.com, and we’ll be more than happy to help!

Please contact our Customer Care team at curlsdefine@gmail.com. Please be prepared to provide photographic evidence of the damage you experienced, and we’ll take it from there!

Contact curlsdefine@gmail.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.

We ship world wide. Shipping Fees vary country to country. Contact us to see if there is a local distributor in your country.

Yes! No animals were harmed in the making of these products. We test all of our products on a panel of people with curly, coily and tightly textured hair perfecting on us humans and never on animals. Our brand is PETA-certified.

Yes the products can be used safley on children